Privacy Policy

This Privacy Policy outlines how Tutorbloc Ltd ("Tutorbloc", "we", "us", or "our") collects, uses, discloses and protects your personal data when using our platform, including website (tutorbloc.com), mobile application (the "App") and related services (collectively, the "Services") we provide. We are committed to processing your personal data responsibly, in line with our legal obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the controller of the personal data provided to us. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services or provide your personal data. We may update this Privacy Policy from time to time. If the changes substantially affect your rights or obligations, we will notify you if we have your email address. Otherwise, we encourage you to review this Privacy Policy regularly.

By personal data we mean identifiable information about you, such as your name, email address, postcode, mobile number, photos & videos from your camera and your IP address. Although our Services enable payment between Educators and Clients, payments are provided by Stripe and we do not therefore process any financial data. 

From time to time you may provide us personal data; either to us directly or to us through our social media platforms. This may be because you wish to (a) provide services to us; (b) use our Services either as an Educator or a Client; (c) contact us with queries, comments or complaints.

We shall process all such personal data in accordance with this Privacy Policy. Certain personal data is mandatory to be provided to us in order that we can fulfil your request, for example, to create an account with us — we shall make this clear to you at the point of collection of the personal data. Further, we may process personal details displayed on identity documents provided to us as part of the registration process. All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone calls we have with you. When you use our Services, we automatically collect and store information about your device and your activities. This information could include (a) your preferences and settings such as time zone and language; (b) technical information about your device such as browser/operating system; (c) how long you used the Services and which features you used.

Some of this information is collected using cookies and similar tracking technologies; this helps us to maintain, improve and analyse the Services we provide. We may also receive personal data about you from our security partners and our payment providers.

We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy Policy are (a) consent where you choose to provide it; (b) performance of our contract with you; (c) compliance with legal requirements; (d) legitimate interests.

When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests. We shall use your personal data to provide access to our Services in accordance with the contract between us, namely our Terms.

We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements. For example, as part of anti-money laundering processes or to protect a third party's rights, property or safety. We may also use your personal data for our legitimate interests including to improve our services and in connection with or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company; to deal with any customer services you require; for audit purposes and to contact you about changes to this Privacy Policy.

For our legitimate interests, we will share your personal data with our payment provider Stripe. We may also share your personal data with sub-contractors and agents that are appointed to perform functions on our behalf and in accordance with our instructions, including IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous. Lastly, our use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Some or all of your personal data may be stored or transferred outside of the European Economic Area (the "EEA") for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data or to a third party where we have approved transfer mechanisms in place to protect your personal data i.e. by entering into the European Commission's Standard Contractual Clauses or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).

Subject to the provisions of this Privacy Policy, we will retain personal data in accordance with applicable laws. In particular, we shall retain your personal data for as long as you access or use our services. However, we may also be required to retain personal data for a particular period of time to comply with legal, auditory or statutory requirements, including requirements of HMRC in respect of financial documents.

You have a number of rights under applicable data protection legislation. Some of these rights are complex and not all of the details have been included below.

• Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.
• Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
• Right to portability: You can request that we transfer your personal data to another service provider.
• Right to restriction of processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information.
• Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.
• Right to stop receiving marketing information: You can ask us to stop sending you information about our services, but please note we shall continue to contact you in relation to any matters relating to your account.

We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive. If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, please let us know. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the Information Commissioner or if you are based outside of the United Kingdom, please contact your local regulatory authority.

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. In particular, access is restricted to employees who need to know your personal data. We also use appropriate password protection and appropriate strong encryption electronic measures within our electronic data management systems. However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.

If we do send marketing emails, we will first obtain your consent. You may change your mind at any time and choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request. If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information but continue to send account information.

If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect. This Privacy Policy shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

If you have any questions, please email hello@tutorbloc.com.

Thank you for using Tutorbloc.